Conquering a new customer costs an average of 15x more than keeping an existing one. An unhappy customer tends to share their negative experiences at your spa or salon to at least five people. And, if they publish it on their Facebook wall or tweet about it, this number can be much worse.
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emmaparis4u
Jun 20, 2018
Main Mistakes Spa and Salon Owners Make
Main Mistakes Spa and Salon Owners Make
7 comments
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